Web-based self-service for your customers
Sage CRM allows you to roll-out web-based customer service quickly and cost-effectively. Customers can access information as required, track data and update the system when it suits them so freeing up customer service resources for more complex service delivery.
Interactive dashboard maximises efficiency
The interactive dashboard is an intuitive, customisable workspace which can be tailored to meet individual needs. Customer service teams can monitor customer cases from one workspace so saving them time switching between systems. For supervisors and managers it can be used to provide analysis on call volume, case resolution times, communications, follow-ups and escalations so the performance of the customer service team can be evaluated and maximised at all times.