The Challenge
As project volumes increased across regulatory submissions, pharmacovigilance activities and batch release services, Callisto needed a better way to manage consultant workload and project progress. Like many management consulting and strategy consulting providers in regulated sectors, they lacked a single system to track billable time, utilisation and profitability across complex pharma projects.
This created several challenges:
- Limited visibility of billable hours across multiple projects
- Difficulty generating accurate, timely reports for clients and internal stakeholders
- Administrative delays in invoicing due to manual data consolidation
- Challenges in forecasting project workload and monitoring profitability
As their project volume increased, these inefficiencies risked impacting margins and slowing response times to client queries. Callisto Consulting needed a professional services time tracking solution that could unify data, automate reporting, and provide real-time insights.